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Privacy Policy

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Please Note:
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Data that we collect

We may collect various information if you seek to place an order for a product to us on the Site. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. We need this information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case we have any queries. Payments that you make through the Site will be processed by our company I Village Social Solutions LLP, a company registered in India.

You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes. Your actual order details may be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault. We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the site.

Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Credit check and fraud prevention

We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by New Delhi courts.

Consent
By submitting data to us or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

Questions?
Please contact us if you have any questions regarding this statement at info@ivillagefamily.in

Shopping Guide

From which countries you can buy in the eShop?

Currently, you can place orders at our eShop for delivery in India.

However, we are currently working to supply to other countries as well. If you want to order and receive shipments outside our current shipping area, please contact us.

How I can register in the eShop?

Click on “Register” on the top right corner of the website and fill in the necessary information for your registration.

By submitting the completed form, you will receive an email at the email account you have provided us with to activate your account. You must click on the link to activate your account, and from that moment, you will be able to identify yourself with your account and password on the website and have access to all the advantages of being a registered user: track your orders, save shipping data, access exclusive promotions…

I forgot my password and I can’t access my account.

If you do not remember your password to access your customer account, go to “Login”, on the top right corner of the website. Once the page opens up, click on “Lost your password”. It will take you to another page where you will need to enter your password and click “Reset Password”. You shall receive a link via email on the email ID entered, which you would need to click to reach the page for resetting your password.

Can I cancel an order?

Orders can be cancelled only if they have not yet been delivered for distribution to our courier.

For cancellation, write to info@ivillagefamily.in indicating the order number.

Is it possible to receive information in my email about the latest products from I Village?

Yes, you can send us a quick note via our “Get in touch” form and ask us to add you to our mailing list. You will then start receiving our mailer with product and organization updates.

I do not receive the I Village communications.

If you do not receive our emails, make sure they have not been classified as Spam by your email server.

To ensure you receive our emails correctly, kindly revise our email info@ivillagefamily.in.

How do I unsubscribe from the newsletter?

If you want to cancel your email address from our newsletter, send an email to info@ivillagefamily.in indicating the email address you wish to unsubscribe.

How to buy at the eShop?

It is very easy. Follow these steps:

– Go to our eShop at the top menu and click on the product category you want to see.

– Once you find the product you are looking for. Click on the photo to access its data sheet where you will find all the information and details related to the product.

– Select the product and the number of units you want.

– Click on “Add to cart”. In “My cart”, in the upper right hand corner, you can see the number of items you have added to your cart so far.

– Click on the cart icon to see the summary of the product (s) in your order.

– You can process your order by signing up on our website and benefit from all the advantages: track your order, access to the address book and special promotions … or simply continue with the purchase without registering.

– If you have a promotional code do not forget to enter it at this time so that it is deducted from the amount of your purchase. Click on “Submit order” to continue.

– Specify the billing address and shipping address of your order. If you do not provide any shipping address, the product will be sent to your usual billing address.

– Select your payment method, fill in the requested information in the secure payment platform.

– Confirm your order.

– You’ll receive a confirmation email with all your order details.

What means of payment can I use?

You can pay for your purchase by: Visa, Visa Electron, MasterCard and Maestro on Payment Gateway PayUMoney

Is it a secure payment?

PAYMENT AND SHIPMENT

All our transactions take place within a framework of strict confidentiality. When making a payment by card or our website will be redirected to our bank entity secure payment platform or to PayPal, according to the means of payment selected.

The navigation bar will display the acronym “https”, which indicates that you are in a safe area where you can securely enter your bank details, which will be encrypted before being transferred through Internet.

These payment systems meet the standards for secure electronic commerce adopted by the international brands Visa and MasterCard, to ensure the buyer’s authentication.

I VILLAGE does not have access to your bank details at any time.

By validating the payment, our bank will verify your card number and its validity. This way, double protection is ensured.

Why can my credit card be rejected?

Your credit card payment can be rejected due to different reasons:

– The card may have expired.

– You may have reached the card limit. We recommend that you contact your bank to check the limit of purchases or other limitations for online purchases.

– Some of the information entered may be incorrect. Check you have correctly filled out the card number, expiration date and security code (the last 3 digits on the back of the card on the signature side).

– For extra security, your bank code card key may be requested.

Shipping And Delivery

– We deliver our merchandise all across India and offer different shipping options as applicable.

– We are working on delivering to US and other countries and shall announce this service once all the formalities are worked out.

– For more information, please contact our customer care service at info@ivillagefamily.in

Shipping Restriction

Any items notified by our courier companies to be restricted and/or banned and/or prohibited from time to time.

When Do We Deliver

All domestic orders will take about 3-4 days for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request.

Insurance

I Village insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by I Village and transfer of responsibility in the same way.

Taxes & Duties

Product Prices displayed are exclusive of all taxes and duties.

Return & Exchange Policy

You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. We must receive the merchandise within 10 days from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. To return an item, the customer must write to us at info@ivillagefamily.in , a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care hotline (+91) 11 6557 1800 which remains open 10am-6pm IST on 5 DAYS (Monday to Friday).

We are not liable for any damages caused to the Product during transit.

Our terms and conditions pertaining to returns and exchange are as follows:-

If you wish to exchange your item for an alternative product, we suggest that you return it for a refund and purchase the new item separately. Our return and exchange policy is however subject to the following:

(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event any Goods/Products are delivered without tags.

(b) Where provided, belts and any packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

(c) Unidentified goods may be returned to the sender.

(d) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the make and colour of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

(e) All custom made orders are non-returnable.

Cancellation / Refund Policy

We shall not be able to process the cancellation if the item/items are shipped. In the event of unavailability of material due to which we are unable to deliver your order, you may opt for another product alternatively or we will refund the full amount credited less shipping charges.